California Lemon Law Blog

Fife, Washington Dealer Violates Lemon Law Resale Rules

McCann Motors, a used car dealer based in Washington State, was recently dinged by the WA Attorney General's Office for selling Hummers and Escalades to over six dozen customers in a violation of rules regarding lemon law disclosures. The dealership originally purchased the vehicles under a California Lemon Buyback Law. However, through deceptive business practices, McCann Motors failed to notify buyers of potential defects or to provide disclosure notifications.

A settlement was reached in which the dealership paid out approximately $12,000 to cover the costs and fees associated with the customers’ suit. Doug Walsh, a consumer protection advocate, went on record saying that the people who bought these used Cadillac Escalades and Hummers probably paid significantly more for their used vehicles than they would have, had they been allowed to review the Lemon Law disclosures.

According to Washington state law, used car dealers must place yellow flyers in the windows of trucks or autos that reveal previous defects or damage done to the vehicles. This is because said damage may portend mechanical problems to come and can influence insurance costs and the future selling value of the vehicles.

If you've been defrauded by a used auto dealer and you want legal assistance to get compensation, look to the expert California auto lemon law attorneys at the law offices of Howard D. Silver. We're a results-driven law firm with a plethora of experience handling Lemon Law cases. Whether you lost money as a result of a dealer’s failure to disclose defects or you or a family member suffered injuries as a result of faulty parts or bad service or maintenance, you may be entitled to monetary compensation. Browse www.california-lemon-law-blog.com for more information, or call/e-mail to get a free assessment of your legal options.

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Posted In: California Lemon Law , Unfair/ Deceptive Business Practices , Used Car Fraud

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Responding to a growing wave of consumer discontent with automated call centers and unresponsive dealership bureaucracy, executives at the Chrysler Motor Company will now be directly following up with customers. Doug Betts, the top corporate officer in charge of customer satisfaction, has pushed hard for this unique and strategic way to improve the brand's image. Dissatisfied customers currently express their discontent through the internet, and they use web forums or auto product liability lawsuits to amplify their message. The theory behind this customer satisfaction program is to salve consumer anger by getting out in front of problems before they “go viral” and do damage to the brand.

In the pilot weeks of the program, executives contacted more than 2,100 Chrysler, Dodge, and Jeep owners. Even Bob Nardelli, Chrysler's Chairman, got in on the action.

Will the 300-plus Chrysler execs moonlighting as customer service representatives improve the image of a company that's had its brand tarnished not only by internal political problems but also by macro-trends against American carmakers? It remains to be seen, but independent analysts have generally applauded the plan as a step in the right direction towards reforming a corporate culture that has often been dismissive of the “little guy.”

If you have had a mechanical, service, or financial problem with your Dodge, Jeep, or Chrysler purchase, you may have legal options to fight back. Whether you purchased a lemon from a used car dealership, got injured due to car repair fraud, or lost money because a dealer failed to disclose issues or reset the odometer to read at a lower mileage, contact the law offices of Howard D. Silver today to get the help you need. Visit www.california-lemon-law-blog.com, or call the law offices of Howard Silver today at 1-866-495-3666 to explore your legal possibilities.

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Posted In: Law & Information

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